Pumpkin Spice Overkill: Holiday Marketing Do’s & Don’ts

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In an affront to gourds everywhere, this year my local chain coffee shop started steaming up Pumpkin Spice Lattes on a balmy August 27th. I remember when pumpkins were respected harbingers of autumn; humble gateway gourds to more exotic seasonal delights. These days, Cucurbita maxima is pimped out a solid three weeks before the equinox. Misplaced [...]


Through the Looking Glass: TripAdvisor Makes Woman a Tourist Attraction

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They say that in the future, everyone will be a tourist attraction for 15 minutes. For Glasgow’s Mary Johnston, the future happened last week when she unwittingly became her city’s 87th most popular attraction on TripAdvisor. No offense but from the looks of her, Johnston hardly seems on par with Big Ben, the Cristo Redentor, [...]


A Millennial Rants on ‘Janky’ Hotel Websites

A Millennial Rants on ‘Janky’ Hotel Websites

This uninhibited account of what Millennials expect from hotels is just a taste of the unique preferences shared by 79 million Americans, ages 18-34. Already the world’s top leisure travelers, Millennials will also dominate business travel by 2020. Want more information on these influential new guests? Download our free eBook, Why U Trippin’? Time to [...]


Your Hotel and Place Pins on Pinterest

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From time to time, I’ll write for other websites that provide quality, thought-leadership about hotel marketing. Today I wrote for hotelexecutive.com, and you can read it here. Excerpt Pinterest recently updated their social network with Place Pins, which add a new layer of rich interactivity to location-based pins. Historically, Pinterest has been a great place to [...]


Tips for Responding to Online Reviews: Part 1

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Online reviews are the most influential source of information for people booking leisure travel, with 93% of travelers reporting online reviews impact their booking decisions.* With the average traveler considering seven properties during the booking process, guests are won and lost each day because of what others are saying about you. With so many online [...]


SEM and SEO for Hotels – A Comparison

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Most hotel marketers are familiar with SEO (which stands for ‘search engine optimization’; if you’re not familiar, check out our free comprehensive eBook on the subject), but fewer are familiar with SEM (search engine marketing), and some get confused between the two. I’m going to take a moment to paint a narrative with broad strokes, [...]


Washington Bed & Breakfast Guild – Google Presentation

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I had the pleasure to attend the Washington Bed & Breakfast Guild’s  (WBBG) conference yesterday, where I gave a presentation about Google’s changes in 2013, and what bed and breakfasts need to know to take full advantage. The WBBG recorded the presentation and will have it up on their website for members in a few [...]


Turning guest popularity into currency

The lobby of 1888 Hotel, Sydney Australia

I recently came across an article in The Week about the world’s first Instagram Hotel: 1888 Hotel.  The property underwent significant renovations in the last two years, ending up with an ingenious (methinks) idea to capitalize on their new looks. Nearly every aspect of the interior décor offers up inspiration for Instagrammers to take and [...]