Facebook Profile, Page & Place–The Differences

Facebook has three different social offerings; Profiles, Pages and Places. Each option has different functions. This can get a tad complicated and confusing, but I’ll explain it as simply as I can. The two options that are good for your hotel are Pages and Places. Here are the differences:

Profile. A Facebook Profile is designed specifically for people, not businesses or brands. With a Profile, you can add and accept “friends”, list your family members, tag friends, play games with people and create groups and Pages. You should have a Profile for yourself, but you should NOT use a Profile for your business. You must register with Facebook and create a Profile in order to go further and create Pages. Think of a Profile as an “administrator” account for what is really important: your Page.

► Why do you need a Profile? Because it allows you to create your hotel’s Page.

Page. A Page is like a little social spot designed for brands, companies and celebrities. A Page can be “liked”, but a Page cannot add friends. If you create a Page, you can add photos, install buuteeq’s Facebook application and control what your fans and guests say and post on your Page’s wall.

► Why do you need a Page? Because guests will use your Page to connect with your hotel and share it with friends and family.

Place. A Place is designed for physical locations, accessed from mobile devices. It is identical to Pages in every way, except that it adds the ability for guests to “check-in” from their mobile device.
this is what it looks like when a guest 'checks in' to your hotel facebook place, says buuteeq
Now, by “check-in” I do not mean that it allows guests to check in to your hotel. Instead, “checking in” is just a fun social game that many people play on Facebook and sites like Yelp and Foursquare in order to show their friends where they are and where they have been.

► Why do you need a Place? You don’t. A Page is sufficient. However, Places offers two things Pages don’t—check-ins and Deals—which may be important to some of your guests.

Making a Profile is easy. Making a Page is also easy. Claiming a Place is much more time consuming. Here’s the skinny:

» How to Make a Facebook Profile

  1. Go to facebook.com. Fill out the form on the front page and click ‘sign up’.signing up to facebook as told by buuteeq
  2. Enter the security code and click ‘sign up’.type in the security code and click 'sign up' - says buuteeq
  3. Facebook will now send you an email. Go to your email account, open it, and click the confirmation link found within.

You’re done! You can complete your Profile if you want, or move on to creating a Page for your hotel.

» How to Make a Facebook Page

  1. Go to facebook.com/pages/create.php.
  2. Click the big “Local Business or Place” button.Click the 'local business or place' button on facebook in order to make a page, says buuteeq
  3. Fill out your hotel information and agree to Facebook’s terms. Then click the blue “get started” button.
    fill out your hotel info, check the box to agree to facebook's terms and then click 'get started', says buuteeq

You’re done! You can now fill out your hotel information by clicking the “edit page” button.to edit your page, click the 'edit page' button in the top right-hand corner of your page, says buuteeq
You can also sync up your buuteeq BackOffice with your new Facebook Page in order to integrate your hotel photos, rooms and maps. Go to our Facebook Application page and click the “install now” button to do so.

» How to Make a Facebook Place

There are two ways to get a Place—claiming an existing Place, or creating a new one. If your hotel is in a business directory or yellow pages, then it most likely already has a Place on Facebook and you will have to claim it.

Creating a New Facebook Place

In order to create a new Place, you must have a Facebook application installed on a mobile device, such as an iPhone or Android.

  1. Open the Facebook app while standing near your hotel.
    after installing the facebook application on your phone, log into your facebook profile, says buuteeq
  2. Tap the “check in” button.
    tap 'check in' to have facebook browse for your hotel nearby, or to create a new hotel, says buuteeq
  3. Facebook will search for locations around you. Scroll up or down until you find your hotel. If you find it, move on to the “how to claim a place” section of this guide. If you can’t find it, try searching for it in the “find or add a place” search box.
    type in your hotel's name to search for it nearby, or in order to add a new page for it, says buuteeq
    If your hotel does not exist as a Place yet, you will see the option “add” next to your search query.
    tap 'add' to create a new place for your hotel on facebook, says buuteeq
  4. Tap it to create your new Place.
  5. Fill in your hotel’s name and a short description.fill in your hotel's information, says buuteeq
  6. Tap “Add”.
    finish by tapping 'add' to create your facebook place says buuteeq
  7. Next, “check-in” to your new hotel Place by tapping “check in”.you now need to check-in to your new facebook place. this will make it easier for you to find your new place from your computer, later, says buuteeq
  8. Now, go to your computer. Log in to Facebook, and you will see that your new “check in” notification is on your wall. This happens automatically when you check in to new places on Facebook (unless you have turned this feature off in your privacy settings). Click the name of your hotel.
    click on the name of your hotel--the one you entered when you created your Place from your phone, says buuteeq
  9. You are now on your new Facebook Place. Next, you have to claim it.

Claiming a Facebook Place

  1. From your Facebook Place, click “Is this your business?” on the left.in order to claim your place, click 'is this your business', says buuteeq
  2. A pop-up message will appear. Check the box indicating that you are an official representative of your hotel and then click “Proceed with Verification”.click 'proceed with verification' to go on to the next step of claiming your hotel place on facebook, says buuteeq
  3. Fill in your hotel’s information and click ‘continue’.let Facebook know all about your hotel so they can verify your ownership and click 'continue', says buuteeq
  4. Now for the hard part. Facebook asks you to authenticate your ownership using one of two ways. The first and easiest option is to simply type in your BRANDED email address. This email address MUST be the same one you used to register your Facebook Profile, or it must be an address you have added as a “secondary” address to your Profile. For example, if you have a company email address, type in YourName@YourHotel.com.
    enter your branded email address in order to verify your ownership of your new place, says buuteeq
    Facebook will see that your email address matches the name of your hotel and is associated with your Profile, and they will verify you. The other alternative is to scan some official business documentation that includes your business name and address, like a phone bill, and upload it to Facebook. Click ‘choose file’ and browse for the file on your hard drive in order to send this documentation to Facebook.
    you can upload business documentation, like a phone bill. make sure it is in .pdf or .jpg format, says buuteeq

Regardless of the method you choose, it will take a day or two for Facebook to verify this information. You will receive an email once Facebook has approved your ownership of your hotel Place. Once approved, you can edit it just like any other Facebook Page, and you can offer Facebook Deals (depending on Facebook’s support & availability). You can also now sync up your buuteeq BackOffice with your new Facebook Place in order to integrate your hotel photos, rooms and maps. Go to our Facebook Application page and click the “install now” button to do so.

Complicated? Yes. Annoying? You bet. But it will be worth the effort once you start seeing your guests checking into your hotel Place. After all your hard work, be sure to promote your new Facebook presence on your website (which buuteeq makes easy for you) and at your hotel!

About Brandon Dennis

Brandon M. Dennis is the Technical Marketing Manager at buuteeq, the digital marketing system for hotels. He manages buuteeq’s SEO, paid media channels, contributes content, and writes for the company blog. You can connect with him on Twitter @oxhorn.


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