Google’s Hotel Finder & Promoted Hotels

Google’s Hotel Finder experiment is a hospitality search engine, complete with Zagat reviews, that allows guests to plan their lodging right from Google. Google then directs guests to online travel agencies (OTAs) and, sometimes, actual hotel websites, depending on which party bids highest for the reservation. Because Google is using this technology to drive traffic to actual hotel websites, which can help reduce reliance on OTAs, it is essential that hotels update their hotel websites to encourage more direct online reservations.

To get listed on Google’s Hotel Finder, hotel marketers need to create a Google+ Local listing for their property and get at least one room listed on an OTA. We’re happy to give advice on how to get listed with Google’s Hotel Finder. Sign up for more information, or give us a call at +1 800 734-1769.

New with Hotel Finder: Promoted Hotels

Tnooz reports that Google’s Hotel Finder is experimenting with an adwords-like ad campaign for Hotel Finder called Promoted Hotels. Like adwords, hotels and online travel agencies (OTAs) will bid for top placement in Google’s Hotel Finder–their hotel aggregate-slash-OTA launched last year. Hotels or OTAs that make the highest bid will enjoy premium listings at the top of Hotel Finder results.

promoted-hotels-hotel-finder

The controversy comes when OTAs make high bids on hotel brand names. As Tnooz showed last week, hotels.com has a Promoted Hotels listing for a hotel’s brand name. Because hotels.com paid for the ad, the resulting Hotel Finder information pane about that hotel has prominent conversion buttons and links that lead to hotels.com, not to the actual hotel’s website. Even though the data that drives Hotel Finder is property-owned information placed in Google Local (formerly Google Places), the CTAs lead to OTAs instead of hotel websites.

promoted-hotels-hotel-finder-by-google

Promoted Hotels is still in an experimental state and we have few details, but presumably, Google will accept bids from actual hotel owners, allowing them prominence for their own properties in Hotel Finder. When that time comes, it may be beneficial for hoteliers to have a compelling Hotel Finder listing.

The information Google uses to power Hotel Finder comes from a number of places, but primarily through Google Local. You cannot sign up or apply to be included in Hotel Finder, but Google is more likely to include you if you have a Google Local page that is complete and compelling. To get your room prices, Google scans OTAs like hotels.com, booking.com and Expedia.

We don’t know if Hotel Finder will be adopted by the public in a meaningful way, which is why Google still lists it as an ‘experiment’. At the moment, it appears that the best kinds of properties to benefit from the experiment are larger hotels that use OTAs as a primary way of getting reservations. Even for properties that have superb Google Local pages, Hotel Finder lists the hotels’ actual website last in a list of booking options, hidden under a ‘more’ button.

promoted-hotels-with-hotel-finder

The question is out on whether or note Hotel Finder will drive more traffic to your website and give you more direct, commission-free bookings. My guess is that the only way a hotel could work this in its favor (assuming OTAs are not an integral part of its online marketing strategy) is to bid high with Promoted Hotels–and only when the experiment becomes mainstream.

What do you think of all of this? Am I being to cynical? Share your thoughts in the comments.



About Brandon Dennis

Brandon is the Technical Marketing Manager at buuteeq, the digital marketing system for hotels. He manages buuteeq’s SEO, paid media channels, content creation, and the company blog. You can connect with him on Twitter @buuteeq.



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  • http://www.woodcrickventures.com/ Craig Wingate

    Excellent article, but it’s worth correcting a misstatement. Hotels actually CAN list their prices and availability directly on Hotel Finder (where you have indicated “Actual Hotel, (notice no price is listed”. Google has approved and is already connected with a very limited list of vendors to provide this opportunity. Our company, Woodcrick Ventures, recently began offering this capability through the seekda patform directly to small and mid-size hoteliers in the US.  Our client hotels will also have the ability to bid for the top and exclusive position that you state is only available to OTAs. Thanks for the great article.

  • Carlos Andrade

    No Brasil a lista para o Google Hotel Finder é fornecida pelo site Telelistas.

    Termos de Uso
    Hotels in selected area

    Business listings provided by Telelistas

    • http://www.buuteeq.com/ Brandon Dennis

      Muito interessante. Obrigado pela informação!

  • http://www.hrabaconsulting.com/blog hhotelconsult

    Excellent read. Forest sent me here…. some of the best info I have seen so far on this. I am still dense enough not to understand how to bid as a independent hotel. I’ve done all the local optimization, etc. One other question – Map info became Local became Places became a “Google Plus Local” page, or whatever. That page has prices, information, pics, reviews, etc.

    Then there is the Google Plus business page I made that is basically a Plus account for biz. Is that now irrelevent with the new Local page that is more dynamic, can you merge the Google Plus local page w/ info & reviews to the profile page, or are the two meant to sit apart from one another? Is one just for info, while the other is for storytelling, etc?

    Confused on the difference tween the Local page, and the Plus page for business. I am starting to think the latter is almost irrelevent, unless people start freaking out and wanting to interact with brands…. and if Facebook is any indication, they do not. They want to wear brands as “liked” vanity that they endorse, but not really become close friends with them.

    I am so excited for all this… it will be interesting watching this space this year, mainly because general public doesn’t have any idea what Google is about to do (& doing) in the travel vertical. Good stuff, great read, and cheers!

    • http://www.buuteeq.com/ Brandon Dennis

      The only way to bid as an independent hotel–to actually get a big red ‘buy’ button that goes directly to your hotel–is to hire a company to help you create those ads with a service called Hotel Price Ads (HPA). I covered HPA near the bottom of my guide to Hotel Finder, which you can read here: http://www.buuteeq.com/blog/a-hotels-guide-to-google-hotel-finder/ Basically, you need to work with a CRS that is a vendor of HPA in order to get your link up there.

      I agree–Google hasn’t really made this simple, have they? Google Local and Google+ Business Pages are two distinct things with different purposes. I’ll cover this in an article I’m working on now, but basically, the Google Local page works with Maps in order to rank as a local listing in Google search engine result pages (SERPs). It is tied to a physical address and is designed to be interacted with by customers, who leave reviews and find out more about your businessetc. It can be updated by your old Google Places login link. It was designed to compete with Yelp, Urban Spoon and the like. You can see buuteeq’s here (though it needs a bit of work): https://plus.google.com/101411216138202073520

      The Google+ Business Page is designed to be your businesses social homepage on the web. Guests can leave comments, +1 your content, and chat with you. If you link your website with your Google+ Business Page, then it is possible that your company logo will appear next to your website listings in Google SERPS. It was designed to compete with Facebook and Twitter. You can see buuteeq’s here: https://plus.google.com/104910924823950372403

      In short, Local is where guests go to tell the world what they think about you and to find your physical location. + Pages is where guests go to hear news from you and chat with you personally.

      And you’d be surprised how many guests actually do want to interact with brands. Check out the Old Spice and Captain Morgan Facebook business pages–you’ll see customers posting every day and turning those brand pages into little communities. Of course, not every brand can be identified with the same way Dos Equis can. Can a hotel? I think so, but it certainly takes a unique hotel brand to do it.

      • http://www.hrabaconsulting.com/blog hhotelconsult

        Thank you much for all that. I have finally figured it out. Sort of. =) But you rock, sir…. glad to have you out there thinking for the industry….. =) Being hotel people, we don’t always even know the right questions to ask, because we’re not tech people. Cheers!

        Here’s a funny picture. =)

        • http://www.buuteeq.com/ Brandon Dennis

          Hah! Love it :P

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